Help Centre
Getting Started
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Produce on demand is a production method where items are only made after they’ve been purchased.
It gives you the freedom to design as many product variations as you like, adapting quickly to different ideas or trends. Since nothing is produced until an order is placed, there’s no risk of overproduction—and no need for storage or pre-buying stock. help center
Ordering a sample or purchasing a product for personal use by simply reaching us out via the contact form.
Ordering Merch
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Cancel or Modify an Order
Because all products are made to order, we’re usually unable to cancel or change your order once it’s been placed—it’s sent to our operator almost immediately. If you need to make changes, please contact our Support Team right away via the Contact form. We’ll do our best to help if timing allows.
Changing the Shipping Address
There’s a short window to update your address. Reach out to our Support Team as soon as possible, and we’ll check if changes can still be made. While we’ll try to accommodate, we can’t guarantee it once the order is in production.
Changing the Product
Since each item is custom-made, there’s limited time to switch to a different product. If you’d like to make a change, contact our Support Team immediately. We’ll check if it’s still possible, but please note there’s no guarantee due to the fast production process.
Yes, however we have the lowest minimum order requirements for bulk orders of products. We’re built to scale with you, offering flexibility without limitations.
Garments
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We manufacture our blanks under our own brand, Canvas Blanks – giving us full control over fit, fabric makeup, details, and quality, while offering a unified collection worldwide. We develop the blanks from fibre through spinning, construction, and finishing to ensure they’re ideal for customization. Our dyeing process prevents staining and discoloration.
Our garments are white labelled, giving you a clean base to apply your own artwork and branding. Internal labeling is kept minimal, with nothing visible from the front of the garment.
Size labels are placed in the inside shoulder seam to avoid interfering with neck prints. However, in some older collections, the size label may be found on the care label in the side seam, or in rare cases, as a sticker on the garment.
Sustainability
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We’ve replaced the idea of minimum order quantities with a demand-driven model. Your merch is only printed when a customer places an order, so there’s no need to carry inventory. This approach eliminates overproduction, reduces waste, and involves no upfront investment.
Producing on demand is great—producing on demand close to your customers is even better. As part of the Service Stash Group, we use its global production network to produce merch nearer to your fans. This reduces emissions and speeds up delivery—a win for both people and the planet.
At Drapize, all merch is printed on our exclusive fashion label made with 100% organic cotton and recycled polyester. Because we manage the entire supply chain, we can ensure high quality and optimal performance for on-demand printing. Your fans receive premium merch by default.
All orders are shipped in recyclable, reusable packaging. Over 50 thousand packages have been shipped—bringing us closer to a greener future.
Our manufacturing hubs use advanced Kornit Atlas printers, known for top-tier image reproduction and durability. They run on Kornit’s Neopigment ink—an eco-friendly, water-based formulation with high white opacity and vibrant color performance.
When you create merch with Drapize Industries, you benefit from the Service Stash Group’s sustainability investments.
Our carefully selected production partners are aligned with our values around quality, energy use, and responsible resource management. Together, we strive to make a positive impact through every product we create.
Billing & Taxes
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For private customers, Drapize accepts the following payment methods:
Credit cards (Visa & MasterCard)
Apple Pay
Google Pay
- Bank Transfer
For business customers, payments are handled via monthly invoicing. A summary invoice is issued at the end of each month, covering all shipped orders from that period. Payments should be made via bank transfer according to the instructions provided on the invoice.
Since orders are fulfilled in multiple countries, your invoice may be issued by different legal entities depending on where the order was printed and shipped. This may require sending payments to different bank accounts based on the order’s origin.
Business customers receive a monthly summary invoice issued on the last day of the month. This includes all shipped orders from the past month. A detailed breakdown of each order will be attached to the invoice.
No, prices are shown excluding VAT.
Private customers: VAT is calculated when placing the order
Business customers: VAT is included on your invoice.
VAT is applied based on:
The country where the goods are produced
The delivery destination
The VAT registration details you’ve provided
For direct-to-consumer sales, Drapize applies the VAT rate of the destination country (where the shipment ends).
Terms & Policies
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If you come across any products that you believe infringe on intellectual property rights. Contact us via the contact form.
At Drapize , we do not accept returns or offer a right of withdrawal for standard orders.
However, if you receive a faulty or damaged item, please reach out to our Customer Service team for assistance.
Fulfilment & Shipment
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We aim to fulfill your order from the print hub closest to your location to minimize delivery time. Once your order is placed, it is routed to the facility that best matches its requirements.
After production, your parcel is handed off to one of our shipping partners. If it’s not ready in time for the daily pickup, it will ship the following business day.
Standard Delivery Times (Including Production & Shipping)
Delivery timeframes vary by destination. Below are estimated timelines for European countries:
| Country | Estimated Delivery Time |
|---|---|
| Belgium | 4–7 business days |
| Germany | 4–7 business days |
| Ireland | 2–4 business days |
| United Kingdom | 3–6 business days |
| Portugal | 2–4 business days |
| Netherlands | 5–8 business days |
| France | 6–9 business days |
| Italy | 7–10 business days |
| Spain | 8–12 business days |
| Austria | 6–9 business days |
| Sweden | 6–10 business days |
| Czech Republic | 2–5 business days |
| Poland | 4–7 business days |
| Switzerland | 8–12 business days |
| Denmark | 6–9 business days |
| Romania | 10–15 business days |
| Hungary | 2–4 business days |
| Finland | 9–13 business days |
| Greece | 9–13 business days |
| Norway (Svalbard & Jan Mayen) | 15–25 business days |
| Other countries (e.g., Moldova, Monaco, San Marino, Montenegro) | 15–25 business days |
Note: These are estimated delivery windows and may vary due to factors like customs clearance or courier delays. Some orders may arrive earlier. If your delivery seems delayed or misplaced, please contact our support team directly.
